Charter Retail Assistant

The Charter Assistant performs a variety of administrative duties to support the charter Team, ensuring the smooth flow of information and following up any activities related to the charter departments.

Essential Functions

• To assist the Charter Brokers in their ongoing activity to generate new business and ensure top service levels towards our existing clients
• To assist the Charter Brokers with general correspondence, enquiries, bookings, management of client and yacht files
• CRM system entry, including the recording of enquiries, bookings, charter progress sheets, entering and updating contacts and client relationships and account details
• To assist the Charter Brokers in creating client presentations and charter itineraries
• To prepare and draft charter contracts using the standard MYBA charter agreements
• To set up mailings for clients
• To assist Charter Brokers in their dealings with Clients / Captains / Managers / Yacht Agents /Ports
• To work in close collaboration with the Accounting and Marketing departments
• To assist in the preparation for charter events, such as open houses, and Charter shows
• To be present at local Yacht Shows and Yacht Open Days/events as required
• To answer the telephone, meet and greet clients and prospective clients when required
• Help arrange travel plans and accommodation when required
• Miscellaneous office duties together with the Office Manager as requested

Attributes

• Positive, kind and friendly attitude
• Ability to work in a team and ease in interacting with people
• Ability to work well within a highly motivated and energetic team
• Ability to prioritize and complete tasks to a deadline
• Ability to maintain a high level of confidentiality at all times
• Ability to work on own initiative
• Well-presented and business-like
• Strong written, verbal and presentation skills
• Self-motivated & self-driven
• Ability to think ahead and anticipate needs before they arise
• Ability to follow precise procedures
• Excellent organizational skills
• Attention to detail and deadlines
• Flexibility and availability when working at yacht shows and company events

Required Knowledge, Skills and Experience

• Language Skills: Fluent English written and spoken is a must.
• Preferably also good level of French. Italian is a plus
• Computer Skills: MS Word, Excel, Outlook, Adobe (Basic Photoshop, PDF), and Internet
• Bachelor’s Degree preferred
• Minimum 3 years of experience in the yachting industry
• Excellent grammar and typing skills Problem-solving skills
• Working hours are 9.00am to 6.00pm Monday to Friday. Due to seasonality and trade shows, the Charter Assistant may occasionally be required to stay later in the office and occasionally to work on weekends